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    Better Connections

    Stories, tips, and resources to inspire you on your journey toward increased language access.

    Can Your Telehealth Solution Support Limited-English Patients?

    Healthcare is adapting quickly in response to the COVID-19 pandemic. As of March 30, 2020, the Centers for Medicare and Medicaid Services (CMS) has ...
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    Topics: Healthcare, Access & Outcomes

    Caring for Limited English Patients Amid the COVID-19 Outbreak

    Disseminating accurate information to LEP patients is critical in preventing the spread of the coronavirus. With the recent outbreak of coronavirus ...
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    Topics: Healthcare, Access & Outcomes

    How to Design Your Ideal Language Access Plan

    Outcome-based care is transforming the healthcare industry. As providers transition to patient centricity — an approach that encourages patients to ...
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    Topics: Healthcare, Language Access

    How Quality Improvement Enhances Patient Experience (And Your Bottom Line)

    Equipping providers with the tools and resources needed to provide quality care to LEP patients is critical. Imagine you're a doctor and a patient ...
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    Topics: Healthcare, Access & Outcomes

    How "Open" is Your Open Enrollment?

    Enrolling in health coverage is confusing for everyone. Healthcare terminology can be difficult, even for English speakers. In a 2013 telephone ...
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    Topics: Insurance, Healthcare, Access & Outcomes

    Are You Compliant?: Deaf and Hard of Hearing Patients

    The American Health Lawyers Association published a paper in April 2018 documenting the increase in legal proceedings against health care providers. ...
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    Topics: Healthcare, Access & Outcomes

    Is your Translation Vendor Slowing Down Your Trials?

    Clinical trials need to go faster. With an overall success rate of only about 14%, and each trial carrying the weight of potentially hundreds of ...
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    Topics: Healthcare, Access & Outcomes

    Help Your Applicants Navigate the Marketplace (No Matter What Language They Speak)

     
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    Topics: Insurance, Healthcare, Access & Outcomes

    [Case Study: Healthcare] Medical Center Improves Language Access with Centralized Support

    When a 500-bed, independent medical center – known for superior patient care – was struggling to communicate with its diverse patient population, it ...
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    Topics: Healthcare, Case Study, Access & Outcomes

    Around the Web: Putting the 'Patient' in 'Patient Experience'

    Patients are more empowered than ever before.  And though improved Patient Experience has long been a healthcare industry goal, what it means to be ...
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    Topics: Healthcare, Access & Outcomes

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